Get up to speed fast on the latest in weddings to make your venue thrive!
They were once lacking confidence in their product, unsure of the latest trends in the market, the real needs of modern couples and how to best promote themselves to get converting and delighting more of their ideal clients.
Kelly spent a day training our entire customer facing team alongside the owners. This time was invaluable as we managed to overcome many issues that had previously belonged in the "too hard" basket as we had failed to fully recognise their importance in the sales outcomes. Another hugely valuable outcome of this day was to appreciate each team members value to the Fort and gain better understanding of the extensive nature of their roles within the team. Having every member present has proved essential as we commence rolling out the action plan developed after Kelly's workshop as the team recognise the need to change to continue being successful.
As a result of our work with Kelly, we have managed to freshen and modernise our offering. We have worked hard and have plenty of changes yet to implement, however we have noticed a considerable upturn in conversion rate with 50% of visiting couples now booking the Fort (at the end of 2017 this was more like 20%). This resulted in achieving our best sales month in the history of Polhawn Fort in January 2018, booking an impressive 62 nights with very minimal discounting. As a result of this increase in bookings we received deposits of £30,000 above our sales targets which negated any reservations we had about the cost of instructing Kelly.
General Manager, Polhawn Fort
time to learn
Not only do you have my expert attention but you have the opportunity to collaborate, truly “think” outside of the day-to-day noise, idea share and relationship build with colleagues.
Kelly is a well-regarded innovator, mentor, trainer and industry spokesperson on and in the wedding business, an ambassador for industry body, The UK Alliance of Wedding Planners, as well as a Judge for The Wedding Industry Awards. She’s passionate about helping special places and spaces achieve greater commercial success and happier customers through a range of services from one to one consulting, training, marketing events and more.
Thank you very much for a very inspirational day on Friday. Stacey and I have both utterly enjoyed your course. Our heads were buzzing with ‘to-do lists’ at lunch time, and my mind will not be at rest until we have implemented some of our learnings!
Head of Events and Corporate Membership,
Ashmolean Museum of Art & Archeology
would you like to find out more?
Do get in touch via phone or email (firstname.lastname@example.org) if you’d like to find out if the training is a good match for you or your team.
The most dangerous phrase in the language is
‘We’ve always done it this way.’
The wedding industry moves so fast, it’s easy to be left behind if you don’t keep up with trends and adapt your strategies.
Wedding couples vote with their buying decisions and research thoroughly before they even get in touch – make sure you’re not the venue disappearing into obscurity and instead are leading the pack!
knowledge is power and with extra wedding & wedding business knowledge at your fingertips, you will approach your work with greater confidence
you’ll find out about new industry resources and contacts to help with future collaborations and business development
you will leave with tried & tested affordable ideas for you to implement to elevate your venue’s offering
Venues booking private training tend to provide the venue space, refreshments during the day and required AV equipment but this can be arranged at an extra fee.
Kelly Chandler is not only an incredibly insightful person and knows her trade extremely well, she is also a fabulous teacher who works with the company and what you are wanting to achieve and targets her knowledge so you get the most out of your sessions booked in with her.
Marketing and Development Manager, jj Media Group